Culture Change

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“The majority of business improvement initiatives fail because people issues are not dealt with”

 

“Business improvement activities provide a GOLDEN OPPORTUNITY to develop culture. To purely focus on Process is a huge mistake.”

 

“Culture is said to manifest itself when nobody is looking”

 

"To establish and sustain a new behaviour, the subject must behave differently for 30 consecutive days. If this discipline is broken before the end of the 30 day period, the whole exercise needs to start again from day 1 of 30 to ensure behavioural change is effective."